The Nook Brewhouse

Terms & Conditions

The Nook Brewhouse – Online Shop Terms & Conditions

Last updated: Dec 2025

1. About Us

The Nook Brewhouse
The Nook, 7B Victoria Square, Holmfirth, West Yorkshire, HD9 2DN
Email: office@thenookbrewhouse.co.uk
Website: thenookbrewhouse.co.uk

2. Age Restriction

  • You must be 18 or over to purchase alcohol from our website.
  • By placing an order, you confirm that you are over 18.
  • We operate Challenge 25 on delivery; valid ID may be required.
  • Orders will not be refunded if delivery fails due to lack of ID.

3. Orders

  • All orders are subject to availability.
  • You will receive an email confirmation when your order is placed.
  • We reserve the right to refuse or cancel an order (e.g., stock error, suspected fraud, age-verification failure).
  • Cancelled orders will be refunded in full.

4. Prices and Payment

  • All prices are shown in GBP and include VAT where applicable.
  • Prices may change at any time.
  • Payment must be completed at checkout using the available methods.
  • An order is not confirmed until payment is successfully processed.

5. Delivery

  • We currently deliver to UK addresses only (unless otherwise stated).
  • Delivery charges are displayed at checkout.
  • Delivery times are estimates and cannot be guaranteed.
  • Customers are responsible for providing accurate delivery information.
  • Alcohol deliveries require an adult to accept the parcel.

Failed Delivery:
If a parcel is returned to us due to an incorrect address, non-collection, or failed age verification, redelivery charges may apply.

6. Click & Collect (if applicable)

  • Orders must be collected within the stated timeframe.
  • Valid ID is required for alcohol collection.
  • Uncollected orders may be refunded minus an admin/restocking fee.

7. Returns and Refunds

Faulty or Damaged Items

  • Contact us within 48 hours of delivery with your order number and photos.
  • We will offer a replacement, refund, or appropriate alternative.

Unwanted Items

  • Unopened, unused merchandise (non-alcohol) may be returned within 14 days at your expense.
  • Alcohol products cannot be returned unless faulty.

Refunds

  • Refunds are issued to the original payment method.
  • Delivery charges may not be refunded unless the item is faulty.

8. Gift Vouchers

  • Gift vouchers are valid for 12 months from the date of purchase unless stated otherwise.
  • Vouchers are non-refundable and cannot be exchanged for cash.
  • Lost or stolen vouchers cannot be replaced.
  • A valid voucher code must displayed on the voucher and successfully redeemed at the point of purchase or checkout.

9. Allergens and Product Information

  • Product descriptions, ABV, and allergen information are listed on each product page where applicable.
  • If you have concerns about allergens or ingredients, please contact us before purchasing.

10. Website Content and Copyright

All text, logos, images, and branding on this website are the property of The Nook Brewhouse and may not be copied or reproduced without permission.

11. Liability

  • We are not responsible for indirect or consequential losses arising from the use of our website or products.
  • Our total liability is limited to the value of your order.

12. Privacy and Data Protection

We process personal information in accordance with our Privacy Policy.
We do not store full payment details and only share necessary information with third parties for order fulfilment (e.g., couriers).

13. Changes to These Terms

We may update these Terms & Conditions at any time. The most recent version will always be available on this page.

14. Contact Us

For questions relating to these Terms & Conditions, please contact:
Email: office@thenookbrewhouse.co.uk
Address: The Nook Brewhouse, 7B Victoria Square, Holmfirth, West Yorkshire, HD9 2DN